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How we handle your account and data

When you open an account on elang123, your personal information and payment details are protected by encryption that meets international banking standards.

Data encrypted at rest and in transitPayment details never stored on our serversAccount access logs retained for 12 monthsSupport available seven days a week
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elang123 How we handle your account and data
REACH OUR LEGAL TEAM

Contact paths for policy questions

Team online

Live chat support

Our support staff can answer questions about your account terms, data retention and privacy rights. Available seven days a week, 08:00–23:00 Jakarta time via the chat bubble in the bottom right of your account.

Email compliance

Submit formal requests for data access, correction or deletion to our legal inbox. We respond within 14 business days and can verify your identity by account login or phone number tied to your wallet.

Account settings portal

Update your contact information, review your login history and manage notification preferences directly from your Settings page. Changes take effect immediately and are logged for security.

HOW WE PROTECT YOU

Data handling and account security practices

Encryption and storage

All personal data — name, email, phone and payment details — is encrypted using AES-256 and stored on secure servers. We do not sell or share your information with third parties outside of regulatory compliance or payment processing.

Login verification

Your account is protected by a password and optional two-factor authentication via SMS. If you lose access, we verify your identity through your registered email and phone before restoring account control.

Cookie and tracking

We use cookies to keep you logged in and to prevent fraud. You can review our full cookie policy from the footer of any page. Non-essential tracking cookies require your explicit consent before we set them.

Data retention periods

Account information is kept as long as your account is active. After closure, we retain transaction records for 7 years to meet financial regulations. You can request earlier deletion where local law permits.

Withdrawal verification

When you request a payout to DANA, OVO, GoPay or QRIS, we verify your identity and account balance before processing. Withdrawals typically clear within 24 hours; we log every payout for your security.

Report a concern

If you believe your account has been compromised, email us immediately with your account ID. We will freeze your wallet, review your transaction history and contact you by phone to verify the issue.

Frequently asked questions about our legal terms

Yes. Email our legal team with your account ID and we will compile your data within 14 business days. The export includes your profile, login history, deposit and withdrawal records, and any communication logs we hold. We will send it as a downloadable file or by post if you prefer.

Contact our support team and request account closure. We will freeze your wallet, process any outstanding payouts, and archive your data. You can reopen later by contacting support; however, where local law requires it, we may impose a waiting period.

Only you can access your account using your login credentials. Our support team can view your account only with your permission during a support session. We do not share your data with other users, with game studios, or with payment providers beyond what is necessary to process your transactions.

We retain your transaction records for 7 years as required by financial regulations. Your personal profile data is deleted or anonymized within 90 days of closure, except where local law or anti-fraud obligations require longer retention.

You must be of legal age in your jurisdiction to open an account. We verify age at signup and during payment verification. If we discover an account holder is below legal age, we immediately close the account and process a refund of any deposits to the original payment method.

Yes. Log into your account and open a support ticket with the transaction date and amount. We will investigate and respond within 7 business days. If a deposit was not credited or a withdrawal failed, we can re-route the funds or issue a refund to your original payment method.

We use essential cookies to authenticate your session and prevent fraud. Non-essential cookies (analytics, advertising) are optional; you consent to them when you tick the cookie banner at first login. You can disable them from your Settings at any time without losing account access.

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