Reference

Our Terms Shape Your Account

When you open an account with elang123, you're entering an agreement that protects both of us.

Account SecurityPayment & Withdrawal RulesDispute ResolutionAccount Closure Rights
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elang123 Our Terms Shape Your Account
HELP & CONTACT

Reach Us When You Need Clarification

Team online

Live Chat Support

Our support team in Semarang and across Indonesia is available daily from 09:00 to 23:00 Jakarta time. We answer account, payment and terms questions in real time through the chat widget in your lobby.

Email Escalation

For formal requests—account disputes, data access, or deletion—email [email protected] with your account number and full details. We respond within 48 hours on weekdays.

Account Settings

You can change your payment method, email address and contact details directly in your account settings under Preferences. Changes take effect immediately and are logged for your audit trail.

SECURITY & DATA

How We Protect Your Terms & Your Data

Account Verification

When you open your account, we confirm your identity and cross-check details against payment records. This protects you from unauthorised access and helps us comply with local law around account integrity.

Data Retention

We keep your account information for as long as your account is active, plus two years after closure for tax and dispute purposes. Transaction history is available in your account dashboard at any time for your reference.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full payment details; your wallet provider holds the token. Withdrawals are verified against your registered account before processing.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to see which games visitors use most. You can disable optional cookies in your browser; essential ones remain so the platform functions.

Your Access Rights

You can request a copy of all data we hold about you by emailing [email protected]. We'll compile it within 30 days. You can also ask us to delete non-essential data where local law permits.

Policy Updates

If we change these terms, we'll email you 14 days in advance and update the version date on this page. Your continued use after the change date means you accept the new terms.

Your Terms Questions Answered

Contact our support team with your transaction ID and the issue. We verify the withdrawal against your account record and payment partner statement. If an error occurred, we correct it within five business days. If you initiated it, we explain the timeline and next steps for reaching your wallet.

Yes. You can update your email, phone and payment method anytime in Account Settings. Payment method changes take effect immediately. If you need to change your registered name or identity details, email support with proof of the change; we verify and update within two business days.

You can close your account by requesting it in Account Settings or by emailing support. We verify the request, settle any outstanding balance, and disable your login within 48 hours. Your data is retained for two years for dispute and tax purposes, then archived.

These terms apply uniformly across all supported Indonesia regions. Local law may affect some eligibility rules—where local law permits is how we operate. If you're unsure whether access depends on your location, ask our support team; they'll confirm based on current local regulations.

Deposits via DANA, OVO, GoPay and QRIS usually clear in under one minute; bank transfers may take up to four hours. Withdrawals are verified against your account, then sent to your payment method within one to three business days. Weekend and holiday delays may apply.

Email [email protected] with details of the breach and any evidence. We investigate within ten business days. If we find an error, we correct it and explain what happened. If you remain unsatisfied, you can escalate to our dispute resolution team or seek local consumer guidance.

Your deposits are held by our payment partners (DANA, OVO, GoPay, QRIS or bank transfer), not by elang123 directly. This means your funds sit with the payment provider until you request a withdrawal. If elang123 ceases operations, your withdrawal rights remain between you and your payment provider.

Related Pages

elang123 Indonesia elang123 Login FAQ About Us Register